Accessibility

Need help with shopping?

If you have difficulty reading product information, navigating the website, accessing a policy or completing a purchase, please email our team. Tell us what you are trying to do and what kind of assistance would be useful.

If the request concerns an existing purchase, include your order number when available. You do not need an order or a customer account to request accessibility assistance.

We do not charge an additional fee for accessibility assistance. Providing help is not a substitute for addressing accessibility barriers on the website.

Report a website issue

Your feedback helps us understand where a barrier occurs. Share any of the following details that are available and comfortable for you to provide.

The page or feature

The page address, product name or feature involved, such as the menu, cart or checkout.

What you were trying to do

A brief description of the task and what prevented you from completing it.

Optional technical details

Your browser, device or assistive technology, when relevant. A screenshot can be useful but is not required.

The assistance you need

Let us know whether you need help with a current task, information in another format or a response about the issue you encountered.

Send your report to contact@adisael.com. A brief description is enough to start the conversation.

We will review the information you provide and discuss the assistance or next steps relevant to your request. If more detail is needed, we will explain what would help.

Our accessibility approach

Our accessibility goals include clear navigation, meaningful headings, readable text and contrast, keyboard-operable controls and useful alternatives for nontext content.

For technical guidance, the W3C Web Content Accessibility Guidelines provide a reference for improving access to digital content.

This statement describes our goals and how to get help. It is not a claim that every page or feature has been independently audited or certified to a particular accessibility standard.

Shopify & third-party features

Our store operates on Shopify and may include features supplied by other providers, such as payment services or embedded content.

If one of these features creates a barrier, you can still contact our team. We will review the issue, raise it with the relevant provider where appropriate and work with you on an accessible way to obtain the service.

You are not expected to resolve a provider’s technical issue alone before asking us for help. We will consider reported barriers when maintaining or updating the store.

Contact & further information

Personal information provided with an accessibility request is handled as described in our Privacy Policy. Please share only the information needed to explain your request.

We may update this statement as our website or support arrangements change. The revision date appears at the top of this page.

Nothing in this statement limits your rights under applicable law or requires you to contact us before exercising an available legal remedy.