Terms of Service

Our agreement with you

This U.S. online store is operated by ADISAEL USA INCORPORATED under the Matcha & Pilates brand. In these Terms, “we,” “us” and “our” refer to ADISAEL USA INCORPORATED. “You” refers to the person using this store or placing an order.

These Terms apply to purchases from our U.S. company. They do not replace the terms of an order placed with a different seller, including a separately operated French store.

The product details, prices, offer conditions and shipping and return policies presented to you before you place your order form part of your purchase agreement.

Nothing in these Terms removes or restricts any consumer right, warranty or remedy that cannot lawfully be excluded or limited.

Eligibility & account details

The person placing an order must be legally able to enter into the purchase agreement. Where a purchaser lacks legal capacity, a parent or legal guardian must place the order on their behalf.

Please provide accurate billing, shipping and contact information, and use only payment methods you are authorized to use. Let us know promptly if you notice an error in your order details.

If you create a customer account, keep your login information secure and contact us if you suspect unauthorized access.

You must not use the store for unlawful activity, submit fraudulent information, introduce malicious software, attempt unauthorized access or interfere with the security or operation of the website.

Products & product information

Product pages describe the items offered for sale, including the quantity, size, weight, ingredients, materials or other relevant characteristics. Please review the information for your selected product and variant before ordering.

Colors may appear slightly different depending on your screen settings. This does not excuse a material difference between the product described and the product supplied.

Matcha, lattes & other food products

Review the current ingredient list, allergen information, preparation instructions, storage guidance and any caffeine information provided for the individual product. Contact us before ordering if you need clarification about a product.

If the item you receive has missing, unclear or inconsistent labeling, or appears damaged or contaminated, do not consume it until the issue has been resolved with our team.

Pilates socks & accessories

Review the size guide, material information, intended use and care instructions for the product. Grip socks and other accessories do not eliminate the risk of slipping, falling or injury.

Our general lifestyle content is provided for informational purposes and is not personalized medical advice. These statements do not override express product promises or our obligations concerning product safety and conformity.

Prices, taxes & promotions

Prices on our U.S. store are shown in U.S. dollars unless another currency is clearly displayed before payment.

Applicable sales taxes, shipping charges and other charges collected by us are displayed before you finalize your purchase. Any import duties or other charges payable separately are identified in the relevant shipping information before ordering.

Promotional offers are subject to the conditions shown with the offer, including any expiration date, eligible products, minimum purchase or restrictions on combining discounts.

Prices may change for future purchases. A later price change does not alter the price of an accepted order.

If a material pricing or product information error affects an order, we will contact you. We will not charge a higher price or substitute a materially different item without your agreement. Any cancellation will be handled in accordance with these Terms and applicable law.

Orders, payments & cancellations

Placing an order

Your order is an offer to purchase the selected products. An automated order acknowledgment confirms receipt of your order; it does not, by itself, confirm acceptance.

We accept your order when we send a shipment confirmation, unless we expressly confirm acceptance earlier. This does not postpone any legal deadline for shipment or a refund.

Payment & order review

Payment may be authorized or collected at checkout, as displayed during your purchase. Collecting payment does not allow us to retain money for products we cannot supply.

Before accepting an order, we may decline it for a genuine stock, payment, suspected fraud or legal issue. If we cancel an order or cannot supply an item, we will notify you and promptly refund the amount due for the canceled portion, including associated charges where applicable.

Once an order has been accepted, any cancellation by us must be consistent with the purchase agreement and applicable law.

Requesting a change or cancellation

Email contact@adisael.com as soon as possible and include your order number. We will explain whether a change or cancellation can still be made at the order’s current stage.

We cannot guarantee that a voluntary change can be made once fulfillment has started. This does not restrict any cancellation or refund right that applies to a delayed, unfulfilled or otherwise nonconforming order.

Shipping, returns & refunds

Our Shipping & Delivery Policy explains shipment origin, available destinations, processing times, delivery estimates and shipping charges.

If we cannot ship within the time stated before your order, or within the time required by law when no period is stated, we will notify you, provide the required delay information and explain your cancellation and refund options. We will obtain any consent required to delay shipment.

Where cancellation or a refund is required, we will promptly refund all amounts due for the unshipped merchandise and associated charges. Referring to a carrier’s estimated delivery time does not remove our responsibilities as the seller.

Our Returns & Refunds Policy explains return eligibility, the return process and refund handling. Conditions for voluntary returns may differ between food products, socks and other accessories.

If an item is incorrect, damaged, defective or materially different from its description, please contact us with your order number and a description of the issue. Restrictions on voluntary change-of-mind returns do not override remedies required by law.

For an eligible return, please contact our team before shipping. Authorized returns are received at Matcha & Pilates USA, 430 S Holt Avenue, #11, Los Angeles, CA 90048, United States. Our registered office in Austin is not a product return address. The Los Angeles site is not a walk-in customer pickup point.

Shopify & your privacy

Our online store is hosted on Shopify. Shopify and relevant service providers process personal information when you browse the store or make a purchase, including to operate the storefront, process payments, manage orders and support security.

Information is shared with Shopify and relevant service providers for these purposes. These organizations may process information in countries other than the country where you live.

Please read our Privacy Policy for information about the personal information we collect, how it is used and your applicable rights.

Information about cookies and available preferences is provided in our Cookies & Privacy Choices page. Accepting these Terms does not, by itself, provide consent to optional advertising or tracking.

For information about Shopify’s own processing, see Shopify’s Consumer Privacy Policy and Shopify’s privacy portal. Shopify’s role as a service provider does not replace our responsibilities to you as the seller.

Website content & reviews

Our website content

Website text, product photography, designs, logos and other brand materials are owned by us or used with permission.

You may use the website for legitimate personal shopping purposes. Reproduction, commercial distribution or other use of protected content requires permission unless permitted by law.

Your feedback

If you submit a review for publication, you retain ownership of your review. You give us nonexclusive permission to display it in connection with the relevant product or customer experience, including technical formatting that does not change its meaning.

These Terms do not require you to transfer ownership of a review or authorize unrelated advertising use of your image or content. Any broader use requires appropriate permission.

We do not prohibit or penalize honest negative reviews. We may moderate content that is unlawful, fraudulent, harassing, unrelated to the relevant experience or discloses private information. A review will not be removed merely because it expresses a negative opinion.

Your rights & resolving concerns

If something is not right, please contact contact@adisael.com so we can review the issue and work toward a resolution.

Contacting us first is encouraged but is not a condition that prevents you from exercising an available legal remedy, contacting a consumer protection authority or using applicable payment dispute rights.

To the extent permitted by applicable law, these Terms are governed by Texas law and applicable U.S. federal law. This choice does not deprive you of mandatory consumer protections or a forum available to you under applicable law.

These Terms do not require mandatory arbitration or waive your right to participate in a class action where that right is available.

Nothing in these Terms excludes liability for fraud, intentional misconduct or any responsibility that cannot lawfully be excluded. Applicable statutory warranties, express product promises and consumer remedies remain available.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. An invalid provision will not be used to reduce a mandatory consumer right.

Updates & contact information

We may update these Terms for future use of the store. The revision date appears at the top of this page.

An update will not retroactively change an existing order unless you agree to the change or a change is required by law. We will provide additional notice or obtain agreement to changes where required.