Privacy Policy

Who we are

The Matcha & Pilates U.S. store is operated by ADISAEL USA INCORPORATED. In this policy, “we,” “us” and “our” refer to that company.

We are responsible for the personal information we process in connection with this storefront, our U.S. orders and related customer support.

This policy does not replace the privacy notice of a separately operated store or an independent third-party service.

Privacy questions and requests can be sent to contact@adisael.com. Our registered office information appears at the end of this page.

This policy explains our information practices. It does not replace your consent where a separate consent is required by law.

Information we collect

The information involved depends on your interactions with the store, the information you provide and the features you use.

Contact & delivery details

Your name, email address, billing address, delivery address and other contact information you provide when placing an order or requesting assistance.

Order & transaction information

Products and quantities ordered, purchase amounts, discounts, payment status, shipment records, returns, refunds and correspondence related to your purchase.

Payment information

Payment providers process the payment details required for your selected payment method. Information available to us includes transaction records and may include limited payment identifiers, depending on the provider. Do not send full payment card details by email.

Account information

When you use a customer account, information associated with that account can include your contact details, account identifiers, purchase history and saved preferences.

Device & browsing information

Technical information associated with your visit, such as an IP address, approximate location derived from it, browser and device information, session identifiers, pages viewed and interactions with products or checkout. Optional tracking depends on the services involved and applicable privacy choices.

Messages, preferences & feedback

Information you send to customer support, your marketing and privacy preferences, and reviews or other content you choose to submit through an available feature.

Where this information comes from

We receive information directly from you, through your use of the storefront, and from Shopify, payment providers, delivery providers and other services involved in your interaction with us.

For optional analytics or advertising services, information may also come from the relevant service provider, subject to the applicable settings, permissions and law.

Please avoid sending account passwords, identity documents, medical records or other sensitive information unless it is genuinely needed for a request and an appropriate submission method has been arranged.

How we use personal information

To complete and support your purchase

We use relevant information to receive orders, process payments, arrange delivery, provide order updates, handle returns and refunds, and respond to product or customer-service questions.

To operate and protect the store

Information supports account functions, website operation, troubleshooting, prevention of fraud and unauthorized access, and the resolution of disputes.

To communicate and improve the shopping experience

Where permitted, information can be used to understand how the store is used, improve its content and services, and provide relevant product information or marketing. Optional uses remain subject to any required consent and applicable opt-out rights.

To meet legal responsibilities

We retain and use necessary records for accounting, tax, consumer protection, responding to lawful requests and establishing or defending legal claims.

A materially different use of personal information will require any additional notice, legal basis or consent applicable to that use.

Who receives your information?

Information is disclosed according to the recipient’s role and the purpose involved. The categories below describe the recipients relevant to operating the store and the optional services addressed in this policy.

Shopify & technical service providers

Storefront, account, transaction and technical information needed for hosting, checkout, website operation, security and the Shopify services described below.

Payment providers

Billing, payment and transaction information needed to authorize payments, process refunds, manage payment disputes and address fraud risks.

Fulfillment & delivery providers

Relevant order details, recipient information and delivery instructions needed to prepare, ship, track or return a package.

Customer support & business services

Information relevant to providing customer assistance, communications, recordkeeping and other operational services.

Analytics & advertising providers

Where these services are used, online identifiers, browsing or purchase events, and contact identifiers used for audience matching may be disclosed for measurement or advertising, subject to applicable permissions and privacy rights.

Professional advisers & authorities

Information reasonably needed for professional advice, legal compliance, lawful requests, investigations or the protection and enforcement of legal rights.

Some providers act on our instructions. Others have independent responsibilities for particular uses of information, as explained in their own privacy notices.

If you submit content for public display, such as a product review, that content and the associated display name may be visible to other visitors.

A business sale or reorganization may involve a transfer of relevant records, subject to applicable confidentiality, notice and data protection obligations.

Our relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information when you visit or purchase from the store, including information needed to provide the platform, checkout and related services.

More information is available in Shopify’s Consumer Privacy Policy.

For choices relating to processing managed by Shopify, including eligible requests concerning personalized advertising, visit Shopify’s privacy portal.

Shopify’s portal concerns Shopify’s processing. It does not automatically submit a request about information separately managed by Matcha & Pilates or another provider. You can contact us directly using the details in this policy.

Cookies, advertising & privacy choices

Cookies and similar technologies

Cookies and similar technologies support functions such as maintaining your shopping session, operating checkout, remembering preferences and protecting the website.

When optional analytics or advertising technologies are used, they can measure visits, purchases and advertising performance or support personalized advertising. Providers involved in those services may collect information about activity over time and across different websites.

Use any privacy or cookie controls presented on the store to make the choices available for your location. Browser settings can also restrict or delete cookies, although blocking essential cookies may affect store functions.

Sale, sharing and targeted advertising

Under some privacy laws, providing information to advertising services can constitute a “sale,” “sharing” or processing for “targeted advertising,” even when no payment is received for the information.

Where such processing occurs and an opt-out right applies, you may direct us not to sell or share your personal information or use it for targeted advertising.

Browser privacy signals

Where applicable law requires recognition of an opt-out preference signal, such as Global Privacy Control, we must apply it within the scope required by that law.

Legacy “Do Not Track” settings are different from Global Privacy Control. They should not be relied on as confirmation that optional processing has stopped. You may also submit an explicit privacy request by email.

Browser-based preferences may depend on the browser and device used. Deleting cookies or changing devices can affect saved preferences. This does not reduce the scope of an opt-out we are legally required to honor.

Email preferences

To stop marketing emails, use the unsubscribe link in a message or contact us. Necessary communications about an order, return, account or privacy request may continue.

Data retention & security

We determine retention according to the purpose of the information, ongoing transactions and applicable legal requirements.

Orders & financial records

Retained to complete purchases, handle returns or disputes, and meet the accounting, tax and recordkeeping requirements applicable to the transaction.

Customer accounts

Retained while needed to provide the account and related services. Closing an account does not automatically remove transaction records that must be retained for another lawful purpose.

Support messages

Retained to resolve the request and for any associated warranty, complaint or legal claim period relevant to the matter.

Technical information

Retained according to the operational, security or permitted measurement purpose involved, including any ongoing investigation or incident.

Marketing & privacy preferences

Retained while relevant to your choices. A limited suppression or request record may be kept after an opt-out so that the preference continues to be respected and compliance can be documented.

When information is no longer needed for a permitted purpose, it should be deleted or appropriately deidentified. Legal holds or recordkeeping obligations may require longer retention for specific records.

Protecting your information

Personal information must be handled with safeguards appropriate to its sensitivity and the risks involved, including limiting access to authorized people and providers.

No online transmission or storage system can be guaranteed completely secure. Contact us if you suspect unauthorized access to an account or personal information.

Your rights & requests

Your rights depend on your location, the processing involved and the laws applicable to our business. Not every right applies to every person or category of information.

Applicable rights may include access to personal information, confirmation of processing, correction of inaccurate information, deletion and obtaining a portable copy.

Some laws also provide rights concerning sale, sharing, targeted advertising, sensitive information or certain profiling and automated decisions.

Submitting your request

Email contact@adisael.com with the subject Privacy request. Explain what you are requesting and provide enough information for us to locate the relevant records.

You do not need to create a new account solely to exercise an applicable privacy right. Where verification is required, we may request information reasonably needed to verify identity or an authorized agent’s authority.

We will not impose verification on an opt-out where the law prohibits it, or request information unrelated to carrying out the request.

Responses and exceptions

We will handle requests within the applicable legal deadlines and explain any permitted extension. Where a request cannot be fulfilled, we will explain the reason unless prohibited by law.

Some information may need to be retained to complete an unresolved transaction, comply with legal obligations or address a legal claim. Exercising a privacy right will not result in unlawful discrimination.

Appeals and complaints

Where an appeal right applies, reply to our decision or email contact@adisael.com with the subject Privacy appeal.

We will review the appeal within the applicable period and provide information about further complaint options where required. You may also contact the competent privacy regulator or state attorney general.

California residents may request information about disclosures covered by California’s Shine the Light law where that law applies.

International processing

Information may be accessed or processed in the United States, France and other countries where authorized team members, Shopify or relevant providers operate.

A recipient’s location may have different privacy laws from those where you live. Where international-transfer safeguards are legally required, the transfer must be covered by an appropriate mechanism, such as an applicable adequacy decision or approved contractual safeguards.

Contact us for information about the recipients and safeguards relevant to a particular request.

Where European or UK data protection law applies

Processing needed to carry out your purchase is based on the performance of the purchase agreement. Required accounting and similar records are processed to meet applicable legal obligations.

Appropriate operational and security processing may rely on legitimate interests, where those interests are not overridden by your rights. Uses requiring consent, including relevant optional tracking or marketing, must rely on that consent rather than acceptance of this policy.

Additional rights may include restricting processing, objecting to processing, withdrawing consent and complaining to a supervisory authority. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

This U.S. store policy does not waive protections that otherwise apply to the processing of your information.

Children & third-party sites

Children’s privacy

Our store is intended for a general shopping audience and is not directed to children under 13.

If you believe a child has provided personal information in a way that is not permitted by law, email contact@adisael.com. We will review the matter and take appropriate action, including deletion or obtaining required parental authorization where applicable.

Additional restrictions may apply to the sale, sharing or advertising use of information about minors. Any such use must satisfy the age-related protections and authorization requirements that apply.

Other websites and services

Links to payment services, social platforms or other independent websites lead to services governed by their own privacy notices.

This policy does not describe every independent third party’s practices. Our use of a provider does not remove our responsibilities for disclosures we make to it.

Updates & contact information

We may update this policy to reflect changes in the store, information practices or legal requirements. The revision date appears at the top of this page.

For material changes, we will provide additional notice or obtain consent where required. Publishing a revised policy does not itself authorize processing that requires a separate legal basis.