Returns & Refunds — U.S. Orders

Returns to Los Angeles. Matcha & Pilates USA accepts eligible return requests through our U.S. customer care team. Please contact us before shipping a return so we can confirm eligibility and provide instructions.

Return request period

The default return window currently configured in our Shopify store is 14 days. For an eligible voluntary return, please email us within 14 days after delivery. Eligibility depends on the item and its condition; this does not remove rights relating to products that are defective, unsafe or not as described.

How to request a return

Email contact@adisael.com with the order number, the email used at checkout, the item and your reason for return. Please wait for instructions before mailing a package. Do not send full payment card information.

U.S. return receiving address

Matcha & Pilates USA — Returns
430 S Holt Avenue, #11
Los Angeles, CA 90048
United States

This is the designated return receiving location, not a walk-in store. The company's registered office in Austin, Texas is not a return address. Before posting a return, contact our team to confirm the correct handling instructions.

Food, hygiene and product safety

For food and drink products, return eligibility may depend on package integrity and applicable safety rules. Please do not consume food with broken seals, suspected contamination or unclear labeling. Contact us so we can address any product or safety concern. We will not refuse a valid legal remedy solely because food packaging was opened to discover a defect.

Damaged, defective or incorrect items

Please let us know as soon as reasonably possible if an item arrives damaged, defective or incorrect. Photos and batch details may help, but are not automatically required to consider a valid issue. If a return is necessary because of our error or a covered defect, we will provide a prepaid return method or cover reasonable return shipping costs, consistent with applicable law.

Return shipping and refunds

For a voluntary change-of-mind return, any shipping charges or conditions will be communicated before you mail the package. We do not add undisclosed restocking fees after an order has been placed. Approved refunds are generally made to the original payment method; payment provider processing times may vary. Canceled, unfulfilled or delayed orders are handled separately under applicable law.

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