Matcha & Pilates / U.S. Customer Care
Here to help.
Questions about your order, our products or shopping with us? Get in touch with our team using the details below.
Customer care
For product questions, order assistance or other inquiries, please contact us by email.
Email us contact@adisael.comA little detail helps.
For an existing order, please include your order number, the email address used at checkout and a short description of your request.
For a product question, let us know which item you are interested in so we can assist you.
Please do not send your account password or full payment card details.
Business information
This U.S. online store is operated by ADISAEL USA INCORPORATED under the Matcha & Pilates brand.
- Legal business name
- ADISAEL USA INCORPORATED
- Storefront brand
- Matcha & Pilates
- Registered office — United States
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ADISAEL USA INCORPORATED
5900 Balcones Dr, Ste 100
Austin, TX 78731
United States
Returns & order issues
For a return request, an incorrect item or a product that arrived damaged, email contact@adisael.com with your order number and a description of the issue. You may include photos when helpful.
Please review our Returns & Refunds Policy for return eligibility, instructions and refund information. For shipping information, visit our Shipping & Delivery page.
Authorized returns are received at Matcha & Pilates USA, 430 S Holt Avenue, #11, Los Angeles, CA 90048, United States. Please contact our team before shipping any return so we can confirm eligibility and provide handling instructions. Do not send returns to our registered office in Austin. The Los Angeles facility is not a walk-in retail or pickup location. These instructions do not limit rights under applicable law.
Privacy & accessibility
For questions about your personal information or to submit a privacy rights request, email contact@adisael.com with the subject line Privacy request. Please refer to our Privacy Policy for information about applicable rights and procedures.
Having difficulty using our website or accessing information? Email our team and describe the assistance you need. You can also visit our Accessibility page.