Shipping & Delivery — From Los Angeles
Fulfillment from Los Angeles, California. Matcha & Pilates USA orders are prepared for dispatch from our Los Angeles location. This store is operated by ADISAEL USA INCORPORATED. Our shipping facility is not a retail showroom or customer pickup point.
Where orders ship from
Matcha & Pilates USA430 S Holt Avenue, #11
Los Angeles, CA 90048
United States
The place where an item is made is different from where it ships from. Our latte blends are described as made in France, while our pure matcha and hojicha are Japanese teas.
Shipping destinations and rates
U.S. Standard Shipping: $9.90 for orders below $75.00. Free Standard Shipping for orders of $75.00 or more. The threshold is based on the order subtotal as calculated at checkout. Applicable taxes and any other charges are shown before payment. These rates apply to orders delivered within the United States. We currently ship only within the United States. International shipping is not available from this U.S. storefront.
Shipping costs charged to customers are separate from the actual cost of a carrier label. Delivery time estimates depend on the carrier, destination and order processing. No guaranteed delivery date is promised unless explicitly stated at checkout.
Processing and delivery estimates
Processing times, carrier services and estimated transit times depend on item availability and the shipping option offered at checkout. If a product is not in stock or is not open for ordering, no shipment or preorder date is promised. Please review the stated delivery terms before purchasing. We will communicate material delays and provide cancellation or refund options when required by applicable law.
Questions about your shipment
For damaged, missing or incorrect items, email contact@adisael.com with your order number and a description of the problem. We will help resolve delivery issues and will not require you to handle our seller responsibilities solely with the carrier.
Returns and business address
Our Los Angeles location also receives authorized returns. Please read the return policy and contact us for instructions before mailing an item. Our registered office in Austin, Texas is a legal business address, not a dispatch, return or customer pickup location.